ComplaintsIf you have a complaint against us, or against another member, we have a procedure in place to handle it effectively and quickly. We promise to handle all complaints fairly, confidentially, effectively and quickly. How is my complaint treated?If you make a complaint you will receive an email confirmation within five working days (usually within 24 hours). We will investigate the complaint and take any appropriate action within five working days and notify you of our decision by email. If you are claiming a refund from us, and we accept your claim, we will refund the money within five working days of receiving the complaint. How to complainYou can complain online using the form below (recommended method), in writing or by phone (if you have upgraded your account). Please note: this form cannot be used for account closure or payment cancellations.
You must use the cancellation page for these. For general enquiries or technical support please use our contact page. Complain onlineComplain in writingWrite to: GayDatingAgency.com
DatingAgency.com Ltd
Suite 160
Pegaxis House
63 Victoria Road
Surbiton
Surrey
KT6 4JX Complain by telephoneIf you have upgraded your account to Club Membership, you may use our telephone helpline to make a complaint. Please ring 0870 760 53 54. Calls are charged at UK national rates.
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